PASSES AND MEMBERSHIPS

NOT GOING TO MAKE A SESSION? If you have an active class registration, then please log in to cancel your space via your account no later than 6 HOURS before the start of class to receive the credit back to your account. Please note you will still need to use all of your pass credits within the specified time frame. If you have booked on to a course we allow ONE catch up session. If you let us know in advance or with at least 48 HOURS NOTICE we will try to book you into another session or receive a credit towards future sessions but this is not guaranteed. SICKNESS If you or your child are unwell and unable to attend a session, please do let us know. Please be considerate of others in class particularly in pregnancy and baby sessions where immune systems are still developing or compromised and extra care is needed to avoid illness. Please do not attend class if: You or your child have any symptoms of Covid19/ Have had a fever within 24hrs prior to class/ Have had sickness and/or diarrhoea 48hrs prior to class/ Symptoms of chicken pox or measles/ A heavy cold, flu or other respiratory illnesses. Unfortunately we cannot refund or credit the session (unless within the timescales stated above). We do hope you or your little one recover really soon. If it is likely to be long term sickness discretionary refunds/ credits can be discussed so please do get in touch. REFUNDS ​We are a small family run business therefore unfortunately refunds are not always possible. You may however amend your start date or receive Class Credits to your account. We are also human and know that sometimes life can through you a curve ball or two so please get in touch to discuss especially if in relation to bump or baby. Memberships and class pass have terms clearly stated at point of purchase. In general, Monthly Memberships recur automatically on 1st of each month and card details are stored securely via our payment processor Stripe. Memberships can be cancelled at any time by contacting us by email with at least 2 weeks’ notice (prior to the next billing date). Memberships can be placed on hold at any time, for a minimum of one week and a maximum of 8 weeks per year. This includes, but is not limited to, reasons of COVID-19 isolation, long term illness or injury. Single Passes and Multiple Class Passes are subject to a 25% admin fee. CANCELLATIONS Shore Yoga Ltd reserves the right to postpone, reschedule or relocate (including to online) sessions when required, without notice. We will endeavor to give as much notice as possible by email or text message, no refunds will be issued if dates etc are not suitable but account credits will be offered. Please see above if you wish to cancel your space. Shore Yoga Ltd cannot be held responsible for a particular session or instructor becoming unavailable. If an instructor becomes unavailable we will ensure – where practically possible – that they are replaced by another instructor. Where this is not possible, or where a session is cancelled due to unforeseen circumstances, we will issue a credit note to all those who have previously booked that Class. We will not be liable for any other incurred costs or damages to the Customers from a cancellation. Adverse weather; in the event of adverse weather refunds will not be given unless the session is cancelled by Shore Yoga Ltd. Please adhere to safety notices issued in the local community regarding access.